Refund & Return Policy

Effective date: 28 August 2026

HighYield sells access to digital question banks at highyield.pk. Because the product is digital and delivered immediately, this policy explains exactly what you get, when, and in what circumstances we will refund you.

1. Try before you buy

Every paid question bank includes a free sample of 20 questions, with the same full explanations as the paid content, and no account or payment required to try it. We strongly recommend using it before purchasing — it is the best way to judge whether the bank suits you, and it means very few people should ever need this policy.

2. What you are buying, and how it is delivered

  • You are buying time-limited access to a specific question bank — typically 1, 3 or 6 months, as shown at checkout.
  • Access is digital only. Nothing is physically shipped, so there is nothing to return.
  • Card payments unlock access automatically, normally within seconds of payment.
  • Bank or wallet transfers (NayaPay, JazzCash, IBFT) are verified manually against our account. Access is normally activated within a few hours of you confirming the transfer on our website.
  • Access is granted to the account you are signed in with. It is for one person and must not be shared.
  • Access does not auto-renew. Nothing recurring is set up, and you will not be charged again unless you choose to buy again.

3. When we will refund you in full

We will refund you in full, no questions asked, if:

  • You were charged more than once for the same purchase, or charged in error.
  • You paid but never received access, and we are unable to activate it for you.
  • A technical fault on our side substantially prevented you from using what you paid for, and we could not fix it in reasonable time.
  • You purchased within the last 7 days and have not used the bank beyond the free sample — meaning you have attempted no more than the 20 free questions on it.

4. When we generally cannot refund

  • Where you have substantially used the question bank — because, unlike a physical product, digital access cannot be returned once consumed.
  • Where the request is made more than 7 days after purchase, other than in the fault cases in section 3.
  • Where you simply changed your mind after using the bank, or your exam date or plans changed.
  • Where access was shared or resold, or these terms were otherwise breached.
  • For unused remaining time on an access period that has already started.

Nothing in this policy limits any right you have under applicable consumer law.

5. How to request a refund

Contact us with your account email, which question bank you bought, and the approximate date and method of payment:

We aim to respond within 2 business days and to decide within 7 business days of receiving the information we need.

6. How refunds are paid

Approved refunds are returned by the same method you paid with. Card refunds are issued through our payment processor and typically appear within 5–10 business days, depending on your bank. Bank and wallet transfers are returned to the account the payment came from, normally within 3–5 business days. We do not charge a fee to process a refund.

When a refund is issued, access to the relevant question bank ends.

7. Cancellation

There is nothing to cancel: purchases are one-off and do not renew. Access simply ends when the period you paid for expires. You can stop using the service, or ask us to delete your account, at any time — see our Privacy Policy.

8. Pricing and currency

All prices are shown in Pakistani Rupees (PKR) on each question bank's page and again at checkout before you pay. If you pay from outside Pakistan, your bank may apply its own conversion or foreign-transaction fees, which we do not control and cannot refund.

9. Contact us

HighYield is an online question-bank platform operating from Pakistan. For any question about this policy, your account, or a payment, reach us at:

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